The Crate Cafe – Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at thecratecafe.co.uk.

Please be aware that as a new business we are currently outsourcing the production of our merchandise, therefore all items are made to order.  Shipping is direct from our garment manufacturer, so while we will endeavour to provide a high level of customer service relating to shipping, the process may be out of our direct control.

If you have any questions, please contact us at thecratecafe@gmail.com.

Shipping Options & Delivery Costs

We deliver to all of the United Kingdom and offer Royal Mail 48 hour shipping on all orders.

Orders up to the value of £40 are charged shipping based on the weight of the total order. Fees are between £2.87 and £4.99 and will be calculated at the checkout.

We offer free delivery on all orders over the total value of £40.

Order Processing Time

As a new business we are not yet holding stock of our merchandise. All garments are made to order, therefore there is a processing time of up to 10 days (plus shipping) on all orders.

You will receive a dispatch notice once your order has been processed and is shipped for delivery.

Returns, Refunds, and Exchanges We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.